Patient Access Specialist - Part-Time (Rotating Weekends)

Houston Methodist; Houston (TX); On-site; USD 23,000 - 29,000; Part time

Job summary

Houston Methodist Willowbrook Hospital seeks a Part-Time Patient Access Associate to obtain patient demographics and insurance information, enter data in the EHR, and perform cashiering duties at entry points. The role emphasizes customer service, accuracy, and HIPAA/EMTALA compliance.

Key responsibilities include verifying eligibility, collecting co-pays, and balancing cash drawers. Excellent communication, multitasking, and attention to detail are essential in a fast-paced hospital environment.

Qualifications

• High school diploma or equivalent.
• Two years of experience in a strong customer service environment.
• One year of registration experience in a hospital environment preferred.

Responsibilities

• Obtains and records accurate demographic and insurance information on patients by interviewing patients, family members and physicians. Ensures that the correct insurance plan codes are utilized for the billing process.
• Explains the consent forms, obtains signatures on the forms and responds to any questions in a professional manner.
• Contributes to departmental and hospital patient experience. Proactively seeks solutions to address patient issues and concerns. Alerts management in a timely manner to any unusual and/or difficult situations impacting the level of service.
• Meets HIPAA guidelines and maintains privacy and confidentiality of protected health information; uses patient identifiers to properly identify patients and records.

Skills

Customer service

Communication

Multitasking

English proficiency

Registration procedures

Problem solving

Calm under pressure

Computer skills

Attention to detail

Education

High School diploma or equivalent

Tools

EHR systems

Billing software

Job description

Houston Methodist Willowbrook Hospital seeks a Part-Time Patient Access Associate to obtain patient demographics and insurance information, enter data in the EHR, and perform cashiering duties at entry points. The role emphasizes customer service, accuracy, and HIPAA/EMTALA compliance.

Key responsibilities include verifying eligibility, collecting co-pays, and balancing cash drawers. Excellent communication, multitasking, and attention to detail are essential in a fast-paced hospital environment.