Patient Access Specialist — Overnight

R1 RCM, Inc.; Austin (TX); On-site; USD 22,000 - 32,000; Full time

Job summary

R1 RCM Inc. is hiring a Patient Access Representative for an on-site role at Ascension Seton Medical Center Austin. You will greet patients, register demographics, verify insurance, collect co-pays, and provide cost estimates while coordinating with nurses and care teams to ensure smooth patient flow.

The position requires a High School Diploma or GED, superb customer service, and the ability to work overnight in a fast-paced hospital setting. Background checks and vaccination are required.

Qualifications

• Provide exceptional customer service and assist patients and families with the check-in process, working across multiple computer systems to register patients efficiently
• Answer phones and gather accurate patient information quickly in a fast-paced environment
• Support timely access to care by minimizing delays in registration and answering questions with confidence, clarity, and compassion
• Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed
• Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays, and provide cost estimates when applicable
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow

Responsibilities

• Provide exceptional customer service and assist patients and families with the check-in process, working across multiple computer systems to register patients efficiently
• Answer phones and gather accurate patient information quickly in a fast-paced environment
• Support timely access to care by minimizing delays in registration and answering questions with confidence, clarity, and compassion
• Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed
• Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays, and provide cost estimates when applicable
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow

Skills

Exceptional customer service

Interpersonal skills

Professionalism

Multitask

Attention to detail

Education

High School Diploma or GED

Job description

R1 RCM Inc. is hiring a Patient Access Representative for an on-site role at Ascension Seton Medical Center Austin. You will greet patients, register demographics, verify insurance, collect co-pays, and provide cost estimates while coordinating with nurses and care teams to ensure smooth patient flow.

The position requires a High School Diploma or GED, superb customer service, and the ability to work overnight in a fast-paced hospital setting. Background checks and vaccination are required.