Patient Access Specialist — Outpatient Registration

Health Partners Plans; New Jersey; On-site; USD 36,000 - 48,000; Full time

Job summary

Jefferson in New Jersey seeks a Patient Access representative to handle outpatient registration and insurance-related tasks. You will collect demographics, verify insurance, and determine patient responsibility while ensuring accuracy and compliance across all steps.

The role requires strong customer service experience, attention to detail, and the ability to work across departments in a fast-paced clinic environment. Training is provided across registration workflows.

Qualifications

• Required High School Diploma or GED (associate's degree in healthcare or business administration preferred)
• Outpatient/Admissions: Minimum 3 years of customer service experience, in customer facing type roles
• Current Jefferson Seamless Access Representatives with a minimum of 1 year of experience will be considered as meeting the experience requirement.

Responsibilities

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
• Gathers accurate demographic information to identify Jefferson patients who have an existing medical record number or new Jefferson patients who need a medical record number assigned.
• Requests photo ID and insurance cards, scanning copies.
• Records complete and accurate demographic and insurance information; entering orders and confirming medical necessity for outpatient visits where appropriate.
• Interviews patients to accurately complete the MSPQ questionnaire for all Medicare patients.
• Uses Real Time Eligibility, Phreesia or payer websites to verify insurance coverage and benefits including patient out-of-pocket liability.
• Completes activities with adherence to departmental and institutional protocols
• Ensures regulatory and compliance requirements are met
• Achieves individual and team performance metrics
• Communicates and collects out-of-pocket liability from patients at the time of service
• Rotates assignment to all points of service areas within Patient Access

Skills

Customer service

Healthcare admissions

Education

High School Diploma or GED

Associate's degree preferred

Job description

Jefferson in New Jersey seeks a Patient Access representative to handle outpatient registration and insurance-related tasks. You will collect demographics, verify insurance, and determine patient responsibility while ensuring accuracy and compliance across all steps.

The role requires strong customer service experience, attention to detail, and the ability to work across departments in a fast-paced clinic environment. Training is provided across registration workflows.