Patient Access Specialist – Weekend Day Shift

Jefferson Health; United States; On-site; USD 36,000 - 54,000; Full time

Job summary

Jefferson Health is seeking a Patient Access Representative to register patients, collect demographics and insurance details, and verify coverage for outpatient visits. You will use Real Time Eligibility and Phreesia tools, ensure referrals and authorizations are on file, and communicate with patients and staff with a patient-first focus.

The role emphasizes strong attention to detail, robust customer service, and proficiency with EPIC and Cerner EHR systems, with weekend and holiday coverage as

Qualifications

• High School Diploma or GED required; associate’s degree in healthcare or business administration preferred.
• Minimum 3 years’ experience in hospital, physician practice or related healthcare customer service, with Emergency Dept experience preferred.
• Current Jefferson Seamless Access Representatives with at least 1 year of experience will be considered as meeting the experience requirement.

Responsibilities

• Register patients and gather complete demographic and insurance information.
• Enter orders and confirm medical necessity for outpatient visits when appropriate.
• Verify insurance coverage using Real Time Eligibility tools and collect out-of-pocket liabilities at point of service.
• Communicate effectively with patients, families and staff; assist with referrals and authorizations as needed; maintain compliance with departmental protocols.

Skills

Customer service

Registration

MSPQ questionnaire

Real Time Eligibility

EHR (EPIC/Cerner)

Verbal communication

Attention to detail

Education

High School Diploma or GED

Associate's degree in healthcare or business administration

Tools

EPIC

Cerner

Phreesia

MSPQ tools

Job description

Jefferson Health is seeking a Patient Access Representative to register patients, collect demographics and insurance details, and verify coverage for outpatient visits. You will use Real Time Eligibility and Phreesia tools, ensure referrals and authorizations are on file, and communicate with patients and staff with a patient-first focus.

The role emphasizes strong attention to detail, robust customer service, and proficiency with EPIC and Cerner EHR systems, with weekend and holiday coverage as