Full-Time Orthopedic Front Desk Specialist

Premier Orthopaedics; Willistown Township (PA); On-site; USD 37,000 - 47,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

100% employer-paid life insurance

401(k) with employer match

Paid sick and vacation time

7 paid holidays annually

Growth opportunities

Employee referral reward program

Job summary

Premier Orthopaedics and Philadelphia Hand to Shoulder Center seek a patient service representative for our Paoli, Exton and Collegeville offices. You will deliver exceptional front-office support, greet patients, verify insurance, schedule visits and collect payments in a collaborative setting.

This full-time role emphasizes accuracy, confidentiality, and patient-centered service, with opportunities for growth within a respected orthopedic network and a comprehensive benefits package.

Qualifications

• High school diploma or equivalent preferred.
• 1–2 years patient registration/front office in healthcare preferred.
• Experience with insurance rules, medical terminology, and EMR systems preferred.
• Knowledge of HIPAA guidelines and office safety protocols.
• Ability to communicate effectively with physicians, staff, patients and the public.

Responsibilities

• Greet and acknowledge patients; inform Medical Assistants and Providers of arrivals.
• Answer calls promptly; provide information or direct inquiries.
• Assist patients in completing forms; review and correct account details.
• Gather demographic and insurance information; obtain necessary authorizations.
• Identify and collect co-pays, co-insurances, and balances; set up payment plans.
• Explain financial and insurance requirements; refer complex issues to Billing.
• Verify insurance benefits; notify patients of coverage limitations or needs.
• Scan and upload documents into the EMR system.
• Schedule/confirm appointments; ensure referrals and authorizations are received.
• Prepare charts for upcoming appointments; communicate delays to patients.
• Maintain cash drawers; reconcile daily transactions.
• Protect patient privacy per HIPAA; maintain a clean, professional front office.
• Perform other duties as assigned.

Skills

Customer service

Front office

Insurance verification

Medical terminology

HIPAA knowledge

EMR systems experience

Education

High school diploma / GED

Job description

Premier Orthopaedics and Philadelphia Hand to Shoulder Center seek a patient service representative for our Paoli, Exton and Collegeville offices. You will deliver exceptional front-office support, greet patients, verify insurance, schedule visits and collect payments in a collaborative setting.

This full-time role emphasizes accuracy, confidentiality, and patient-centered service, with opportunities for growth within a respected orthopedic network and a comprehensive benefits package.