Patient Access Specialist – Navigator II

Cooper University Health Care; Cherry Hill Township (NJ); On-site; USD 29,000 - 45,000; Full time

Job summary

Cooper Norcross Health seeks a Patient Navigator to provide a centralized access point across disciplines, guiding patients to physician and radiology services. You will ensure fast, accurate navigation through Cooper’s provider network with a focus on service quality and patient satisfaction.

The role requires strong communication, problem-solving and multitasking in a fast-paced environment, with a commitment to excellent customer experiences in a healthcare setting.

Qualifications

• 2+ years of direct experience within a Customer Service, Contact Center or scheduling environment, preferably within a Healthcare environment.
• 1-2 years’ preferred experience with Acombina, including troubleshooting and testing; strong technical proficiency including EPIC, Outlook, IDX, Excel and Word.
• Experience in or knowledge of any of the following is preferred: central scheduling, medical terminology, insurance verification, registration, or hospital/physician office.
• High School diploma or equivalent required.

Responsibilities

• Delivers an exceptional experience to patients, customers and physicians who contact the Access Center by facilitating patient access throughout Cooper’s provider network.
• Provides support to the Access Center management team related to escalations, patient complaints, new hire onboarding and training/cross-training.
• Responsible for providing technical and operational support in the design, development, delivery and evaluation of systems and training programs in the Patient Access Center.
• Supports the Learning and Quality function for both training and quality monitoring across the Patient Access Center and reviewing individual or team audit reports to identify training needs.
• Functions as a subject matter expert and is expected to provide high-quality customer service in accordance with Cooper University Hospital policies.

Skills

Customer service

Communication

Time management

Teamwork

Problem solving

Education

High School diploma or equivalent

Tools

EPIC

IDX

Excel

Word

Outlook

Job description

Cooper Norcross Health seeks a Patient Navigator to provide a centralized access point across disciplines, guiding patients to physician and radiology services. You will ensure fast, accurate navigation through Cooper’s provider network with a focus on service quality and patient satisfaction.

The role requires strong communication, problem-solving and multitasking in a fast-paced environment, with a commitment to excellent customer experiences in a healthcare setting.