Patient Access Navigator II: Elevate Patient Access

Cooper University Health Care; Cherry Hill Township (NJ); On-site; USD 2,893,000 - 4,546,000; Full time

Job summary

Cooper University Health Care is seeking a Patient Navigator to be the single, centralized point of access for physicians and radiology services across multiple disciplines. You will facilitate patient access within Cooper’s provider network and deliver an exceptional patient experience.

The role requires 2+ years in customer service or scheduling in a healthcare setting, with preferred experience in Acombina and strong EPIC, IDX, Excel, Word, and Outlook skills.

Qualifications

• 2+ years of direct experience within a Customer Service, Contact Center or scheduling environment, preferably within a Healthcare environment.
• 1-2 years’ preferred experience with Acombina, including troubleshooting and testing; strong technical proficiency including EPIC, Outlook, IDX, Excel and Word.
• Experience in or knowledge of any of the following is preferred: central scheduling, medical terminology, insurance verification, registration, or hospital/physician office.
• High School diploma or equivalent required.

Responsibilities

• Provide a single and centralized point of patient access to physician and radiology services across disciplines.
• Delivers an exceptional experience to patients, customers and physicians who contact the Access Center by facilitating patient access throughout Cooper’s provider network.
• Provides support to the Access Center management team related to escalations, patient complaints, new hire onboarding and training/cross-training.
• Responsible for providing technical and operational support in the design, development, delivery and evaluation of systems and training programs in the Patient Access Center.
• Supports the Learning and Quality function for both training and quality monitoring across the Patient Access Center and reviewing individual or team audit reports to identify training needs.

Skills

Customer service

Scheduling

Technical skills

Education

High School diploma or equivalent

Tools

EPIC

IDX

Excel

Word

Outlook

Acombina

Job description

Cooper University Health Care is seeking a Patient Navigator to be the single, centralized point of access for physicians and radiology services across multiple disciplines. You will facilitate patient access within Cooper’s provider network and deliver an exceptional patient experience.

The role requires 2+ years in customer service or scheduling in a healthcare setting, with preferred experience in Acombina and strong EPIC, IDX, Excel, Word, and Outlook skills.