Patient Access Specialist Multisite Front Desk

Southeast Healthcare; Columbus (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Southeast Healthcare in Columbus, OH is seeking a flexible Patient Access Representative to serve as the first point of contact for patients and visitors. You will assist with check-in, registration, appointment scheduling, and insurance verification, traveling between locations as needed.

The ideal candidate has a high school diploma, plus 3+ years in healthcare scheduling and strong HIPAA knowledge. Excellent communication, data entry, and front-desk skills are essential to create a welcoming

Qualifications

• High school diploma or equivalent.
• 3+ years of healthcare appointment scheduling for multiple providers in an electronic health record (EHR).
• Excellent computer and data entry skills.
• Knowledge of HIPAA privacy regulations and confidentiality protocols.
• Strong verbal communication and active listening skills.
• Ability to handle multiple tasks, fast-paced environments.
• Knowledge of general office and front-desk procedures.
• Strong organizational skills and attention to detail.
• Reliable transportation to travel between locations within Franklin County.

Responsibilities

• Greet and welcome patients, visitors, and staff in a professional and friendly manner.
• Register new patients and update existing patient information in the practice management system.
• Schedule, reschedule, and cancel patient appointments.
• Collect co-pays, co-insurance, deductibles, and/or outstanding balances at check-in.
• Answer incoming calls, screen calls, take messages, and route calls appropriately.
• Guide patients through the registration and check-in process.
• Obtain and verify demographic, insurance, and financial information.
• Create charts and schedule appointments for walk-in or new patients.
• Ensure appointment reminders and follow-up scheduling when needed.
• Travel between assigned locations as needed.

Skills

Verbal communication

Data entry

HIPAA knowledge

Front desk procedures

EHR proficiency

Organizational skills

Education

High school diploma or equivalent

Tools

EHR systems

Job description

Southeast Healthcare in Columbus, OH is seeking a flexible Patient Access Representative to serve as the first point of contact for patients and visitors. You will assist with check-in, registration, appointment scheduling, and insurance verification, traveling between locations as needed.

The ideal candidate has a high school diploma, plus 3+ years in healthcare scheduling and strong HIPAA knowledge. Excellent communication, data entry, and front-desk skills are essential to create a welcoming