Patient Access Representative - Front Desk

Southeast Healthcare; Columbus (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Southeast Healthcare in Columbus, OH is seeking a flexible Patient Access Representative to serve as the first point of contact for patients and visitors. You will assist with check-in, registration, appointment scheduling, and insurance verification, traveling between locations as needed.

The ideal candidate has a high school diploma, plus 3+ years in healthcare scheduling and strong HIPAA knowledge. Excellent communication, data entry, and front-desk skills are essential to create a welcoming

Qualifications

• High school diploma or equivalent.
• 3+ years of healthcare appointment scheduling for multiple providers in an electronic health record (EHR).
• Excellent computer and data entry skills.
• Knowledge of HIPAA privacy regulations and confidentiality protocols.
• Strong verbal communication and active listening skills.
• Ability to handle multiple tasks, fast-paced environments.
• Knowledge of general office and front-desk procedures.
• Strong organizational skills and attention to detail.
• Reliable transportation to travel between locations within Franklin County.

Responsibilities

• Greet and welcome patients, visitors, and staff in a professional and friendly manner.
• Register new patients and update existing patient information in the practice management system.
• Schedule, reschedule, and cancel patient appointments.
• Collect co-pays, co-insurance, deductibles, and/or outstanding balances at check-in.
• Answer incoming calls, screen calls, take messages, and route calls appropriately.
• Guide patients through the registration and check-in process.
• Obtain and verify demographic, insurance, and financial information.
• Create charts and schedule appointments for walk-in or new patients.
• Ensure appointment reminders and follow-up scheduling when needed.
• Travel between assigned locations as needed.

Skills

Verbal communication

Data entry

HIPAA knowledge

Front desk procedures

EHR proficiency

Organizational skills

Education

High school diploma or equivalent

Tools

EHR systems

Job description

Job Details: Job Location: Columbus, OH 43215, We are seeking a flexible and dependable Patient Access Representative to be the first point of contact for patients and visitors entering our healthcare facility. This role serves as a frontline representative of the organization, creating a welcoming experience for patients and visitors while assisting with check-in, registration, appointment scheduling, insurance verification, and other front office functions. The ideal candidate provides excellent customer service, maintains accurate patient records, and is comfortable traveling between assigned locations as needed.

This role requires flexibility and reliable transportation to travel between assigned locations in Franklin County, as needed.

Responsibilities

• Greet and welcome patients, visitors, and staff in a professional and friendly manner.
• Maintain a welcoming environment.
• Route patients and visitors to appropriate staff and departments.
• Register new patients and update existing patient information in the practice management system.
• Guide patients through the registration and check-in process.
• Obtain and verify demographic, insurance, and financial information.
• Collect and scan identification and insurance cards into patient records.
• Document changes to patient personal or financial information accurately and timely.
• Schedule, reschedule, and cancel patient appointments following established templates.
• Create charts and schedule appointments for walk-in or new patients.
• Ensure patients receive appointment reminders and follow-up scheduling when needed.
• Collect co-pays, co-insurance, deductibles, and/or outstanding patient balances at check-in.
• Answer incoming calls, screen calls, take messages, and route calls appropriately.
• Check and return voicemails and emails in a timely manner.

Qualifications

• High school diploma or equivalent.
• Previous work experience in a medical office.
• 3+ years of healthcare appointment scheduling for multiple providers in an electronic health record (EHR).
• Excellent computer and data entry skills.
• Knowledge of general office and front-desk procedures.
• Strong verbal communication and active listening skills.
• Ability to handle multiple tasks, frequent interruptions, and fast-paced environments.
• Ability to handle confidential information with discretion and professionalism.
• Knowledge of HIPAA privacy regulations and confidentiality protocols.
• Strong proficiency in using electronic health record (EHR) systems.
• Strong organizational skills and attention to detail.
• Ability to handle a variety of administrative tasks with accuracy and efficiency.
• Must have reliable transportation to travel between locations within Franklin County.

As a healthcare provider, Southeast Healthcare is a non-smoking employer. Staff members are required to be vaccinated for the flu (medical and religious exemptions may be requested during the hiring process).

EOE Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, genetic information, gender identity or any other characteristic protected by law. #HP