Ambulatory Patient Access Specialist

Nationwide Children's Hospital; Columbus (OH); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Benefits eligible

Job summary

Nationwide Children’s Hospital in Columbus, OH, is seeking a full-time Front Desk/Patient Access Specialist to greet and register patients, answer calls, schedule appointments, and pull/file charts as needed.

Requires a high school diploma; an Associate’s degree is preferred. CPR certification may be required. On-site role with travel to multiple primary care locations in Columbus; strong computer and administrative skills and healthcare experience are preferred.

Qualifications

• High School Diploma or equivalent required; Associate's degree preferred.
• Excellent customer service and communication abilities.
• Experience with patient registrations, insurance information, and scheduling.

Responsibilities

• Greets and registers patients and families courteously.
• Answers telephone calls, schedules appointments, and pulls/files medical charts as needed.
• Ensures accurate demographic, insurance, and physician information during registrations.
• Screens patient data for insurance eligibility and explains requirements to customers.
• Informs customers of insurance pre-certification and referral requirements.
• Identifies self-pay patients and refers them to financial assistance when applicable.
• Maintains open communication with all Patient Access and clinical staff.

Skills

Customer service

Administrative skills

Education

High School Diploma or equivalent

Associate's Degree

Job description

Nationwide Children’s Hospital in Columbus, OH, is seeking a full-time Front Desk/Patient Access Specialist to greet and register patients, answer calls, schedule appointments, and pull/file charts as needed.

Requires a high school diploma; an Associate’s degree is preferred. CPR certification may be required. On-site role with travel to multiple primary care locations in Columbus; strong computer and administrative skills and healthcare experience are preferred.