Patient Access Specialist - Medical Receptionist

Chesapeake Womens Care P A; Bestgate Terrace (MD); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K

Vacation and Sick time

Job summary

Chesapeake Womens Care P A in Annapolis, MD is seeking a professional full-time Medical Receptionist for the physician office. You will greet patients, answer phones, schedule appointments, collect payments, and enter demographics in the system, supporting smooth daily operations.

Responsibilities include triaging calls, documenting requests, coordinating with sites, and occasionally covering the front desk. Benefits include Medical, Dental, Vision Insurance, 401K, and paid time off.

Qualifications

• Customer service experience required.
• Experience handling phone calls and triaging inquiries is preferred.
• Ability to schedule appointments according to physician guidelines and availability.
• Ability to document patient requests clearly using appropriate tools.

Responsibilities

• Respond to incoming phone calls for all sites promptly and with high quality.
• Triage clinical calls, asking and documenting essential questions and actions.
• Appropriately schedule patient appointments per physician guidelines and availability.
• Clearly document patient requests and pertinent information via documentation tools.
• Manage daily call production to meet KPI targets.
• Coordinate with team to maintain efficient workflow and time adherence.
• Maintain knowledge of site protocols and physician schedules to inform patients.
• Communicate with sites to ensure a superior patient experience.
• Occasionally cover the front desk.

Skills

Customer service experience

Phone etiquette

Scheduling

Documentation

Job description

Chesapeake Womens Care P A in Annapolis, MD is seeking a professional full-time Medical Receptionist for the physician office. You will greet patients, answer phones, schedule appointments, collect payments, and enter demographics in the system, supporting smooth daily operations.

Responsibilities include triaging calls, documenting requests, coordinating with sites, and occasionally covering the front desk. Benefits include Medical, Dental, Vision Insurance, 401K, and paid time off.