Call Center Representative/ Front Desk Receptionist

Chesapeake Womens Care P A; Bestgate Terrace (MD); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K

Vacation and Sick time

Job summary

Chesapeake Womens Care P A in Annapolis, MD is seeking a professional full-time Medical Receptionist for the physician office. You will greet patients, answer phones, schedule appointments, collect payments, and enter demographics in the system, supporting smooth daily operations.

Responsibilities include triaging calls, documenting requests, coordinating with sites, and occasionally covering the front desk. Benefits include Medical, Dental, Vision Insurance, 401K, and paid time off.

Qualifications

• Customer service experience required.
• Experience handling phone calls and triaging inquiries is preferred.
• Ability to schedule appointments according to physician guidelines and availability.
• Ability to document patient requests clearly using appropriate tools.

Responsibilities

• Respond to incoming phone calls for all sites promptly and with high quality.
• Triage clinical calls, asking and documenting essential questions and actions.
• Appropriately schedule patient appointments per physician guidelines and availability.
• Clearly document patient requests and pertinent information via documentation tools.
• Manage daily call production to meet KPI targets.
• Coordinate with team to maintain efficient workflow and time adherence.
• Maintain knowledge of site protocols and physician schedules to inform patients.
• Communicate with sites to ensure a superior patient experience.
• Occasionally cover the front desk.

Skills

Customer service experience

Phone etiquette

Scheduling

Documentation

Job description

We are seeking a professional full-time Medical Receptionist for our physician office, Chesapeake Womens Care located in Annapolis, Maryland. This position creates a positive first and last impression for the practice and is pivotal to the practice running as smoothly and efficiently as possible. The hours are Monday - Friday and will vary from 6:45 am - 5:00pm.Primary duties & responsibilities:Respond to incoming phone calls for all sites promptly and in an exceptional quality mannerTriage clinical calls, ensuring all appropriate questions are asked and documented, recommending an appropriate course of action.Appropriately schedule patient appointments based on physician guidelines, patient symptoms, and appointment availability.Clearly and concisely document every patient request and pertinent information via appropriate documentation tools so that practice can successfully respond to patient needs.Through appropriate call control, ensure that calls are handled efficiently to attain daily call production goals.Effectively manage patient interactions to meet and exceed performance standards for all Key Performance Indicators (KPIs), such as Quality and scheduling accuracy.Coordinate work efforts with other team members to achieve an efficient workflow and time adherence within the office.Maintain proficient knowledge of multiple site protocols and multiple physician schedules/changes to ensure appropriate information is provided to patients across national markets.Effectively communicate and coordinate work efforts with sites to a ensure superior patient experience.Maintain adherence to regulatory requirements following confidentiality guidelines for current/former patientsWill be occasionally asked to cover the front desk. Duties include:Medical Receptionist Responsibilities:Greeting our patients with a smileSchedule appointments and assist with the scheduling of any additional testing directed by the physician.Enters patient demographics in systemCollects co-pays, past balances, and payment plansReschedule appointmentsAnswer phone calls as neededPerform other office duties as assigned by the manager.Benefits include but are not limited to:Medical, Dental, Vision Insurance401KVacation and Sick time-Customer service experience needed