Flexible Clinic Receptionist & Patient Services

American Family Care Chesapeake; Chesapeake (VA); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Flexible scheduling

Job summary

American Family Care in Chesapeake is seeking a Front Desk Administrator to accurately check patients in and out, verify insurance, collect payments, and maintain patient records. You will help maintain patient flow and ensure positive patient relations.

The role requires a High School diploma or equivalent, basic computer skills, and strong customer service and professional appearance. Training provided for clinic operations and billing processes.

Qualifications

• High School diploma or equivalent; medical clerical experience preferred.
• Basic computer skills (Microsoft Office) and strong attention to detail.
• Excellent customer service and professional appearance.

Responsibilities

• Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents.
• Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards.
• Register patients, update patient records, verify insurance accurately and timely, and check patients out.
• Determine, collect, and process patient payments and address collection and billing issues.
• Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests.
• Balance daily patient charges (cash, check, credit cards) against system reports.
• Complete closing procedures by preparing closing documentation and submitting required reports.
• Complete cash control procedures and secure financial assets.
• Maintain complete and accurate documentation.
• Other duties and responsibilities as assigned.

Skills

Customer service

Attention to detail

Phone etiquette

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

American Family Care in Chesapeake is seeking a Front Desk Administrator to accurately check patients in and out, verify insurance, collect payments, and maintain patient records. You will help maintain patient flow and ensure positive patient relations.

The role requires a High School diploma or equivalent, basic computer skills, and strong customer service and professional appearance. Training provided for clinic operations and billing processes.