Patient Access Specialist, Intermediate — Sign-On Bonus

Jobtome; Town of River Falls (WI); On-site; USD 25,000 - 44,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Optum, in partnership with Allina Health, is hiring a Patient Access Representative Intermediate at River Falls Area Hospital to greet patients, collect demographics and insurance data, and enter information into the EMR. This role supports accurate registration and patient flow in a fast-paced healthcare environment.

The ideal candidate has 2+ years of customer service and healthcare revenue cycle experience, along with proficiency in Microsoft Office.

Qualifications

• 2+ years of customer service experience.
• 6+ months of revenue cycle experience in a healthcare/hospital setting.
• Intermediate level of proficiency with Microsoft Office products.
• Ability to work 8:00am - 4:30pm on Monday, Tuesday & Thursday.
• Ability to work full time, standard daytime hours for 3 weeks to complete training upon starting.
• Must be 18 years of age OR older.

Responsibilities

• Greets and welcomes patient in person.
• Collects demographic and insurance information.
• Checks in and interviews patients to complete appropriate paperwork.
• Directs patient to their appointment or procedure.
• May assist in scheduling add-on appointments.
• Documents any issues and resolutions in electronic medical record.
• Resolve claim issues or registration errors on patient accounts.
• Uses resources, tools and procedures to complete registration for accounts and in assigned work queues.
• Verifies insurance eligibility and benefits information for payers and interprets results focusing on complex billing situations.
• Obtains cost information and explains information to patient if necessary.
• Collects co-pay or deductibles and respond to questions regarding financial assistance programs available.

Skills

Customer service

Revenue cycle

Communication

Tools

Microsoft Office

Job description

Optum, in partnership with Allina Health, is hiring a Patient Access Representative Intermediate at River Falls Area Hospital to greet patients, collect demographics and insurance data, and enter information into the EMR. This role supports accurate registration and patient flow in a fast-paced healthcare environment.

The ideal candidate has 2+ years of customer service and healthcare revenue cycle experience, along with proficiency in Microsoft Office.