Patient Access Specialist: Insurance Verification & Scheduling

Addison Group; Chattanooga (TN); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Job summary

Addison Group is partnering with our healthcare client in Chattanooga, TN to hire a Patient Access Specialist who will serve as a first point of contact for patients during registration and scheduling.

The role requires verifying insurance, coordinating appointments, collecting copays, and ensuring HIPAA-compliant records using EMR/EHR systems. Prior experience with Epic or Cerner is preferred.

Qualifications

• High school diploma or GED required.
• 1-2 years of experience in patient registration, medical scheduling, or healthcare customer service.
• Experience verifying insurance coverage and obtaining prior authorizations.
• Working knowledge of medical terminology and healthcare insurance processes.
• Experience using EMR/EHR systems such as Epic or Cerner preferred.
• Strong communication, organizational, and customer service skills.

Responsibilities

• Welcome patients in person and by phone with professional customer service.
• Coordinate new and existing patient appointments, including scheduling and confirmations.
• Complete patient registration and maintain accurate demographic and insurance information in the EMR.
• Verify insurance eligibility, benefits, referrals, and prior authorizations.
• Discuss financial responsibilities and collect payments as appropriate (copays, deductibles, balances).
• Ensure consent forms are obtained and documentation is complete before services.
• Collaborate with clinical staff to resolve scheduling or coverage issues.
• Maintain HIPAA-compliant records and use EMR/EHR systems to document patient information.
• Address patient questions and concerns professionally.

Skills

Communication skills

Multitasking

Organizational skills

Customer service

Education

High school diploma or GED

Associate degree or healthcare-related certification a plus

Tools

Epic/Cerner EMR systems

Job description

Addison Group is partnering with our healthcare client in Chattanooga, TN to hire a Patient Access Specialist who will serve as a first point of contact for patients during registration and scheduling.

The role requires verifying insurance, coordinating appointments, collecting copays, and ensuring HIPAA-compliant records using EMR/EHR systems. Prior experience with Epic or Cerner is preferred.