Patient Access Specialist - Insurance & Scheduling

Children's Healthcare of Atlanta; Meridian (ID); On-site; USD 36,000 - 52,000; Full time

Job summary

Children's Healthcare of Atlanta is seeking a Patient Access Clerk to support registration, insurance verification, and scheduling across locations. The role requires strong communication, data entry, and customer service skills, with the ability to multitask in a fast-paced hospital setting.

You will interview patients, collect demographic and financial information, verify insurance, and enter data for billing and scheduling while maintaining patient confidentiality and accuracy.

Qualifications

• 1 year of healthcare or related clerical, accounting, or customer service experience.
• Bachelor's degree or equivalent education may be considered in lieu of experience.
• CPAR or CHAA preferred.
• Experience using patient registration systems, insurance verification systems, and Medicaid portals.

Responsibilities

• Communicates with patients, families, physicians, clinical staff, and insurance companies to obtain information and insurance verification to ensure quality patient care and payment of hospital accounts.
• Interviews patients and families to obtain complete and accurate demographic and financial information and ensures all necessary questionnaires and forms are completed according to pre-determined requirements by government or regulatory agencies.
• Enters data into system for registration, billing, patient tracking, charge capture, and reconciliation in a fast, efficient way to minimize patient wait times.
• Verifies insurance coverage and/or validates authorizations if applicable.
• Explains regulatory financial requirements to patient or responsible party and collects/posts deposits or deductible amounts as required.
• Assists Patient Accounting by capturing accurate and compliant data elements to produce clean claims, preventing denials and delayed payments. Serves as liaison between patient and department staff by informing patients and families of procedures and delays, answering questions, offering assistance, relaying messages, and other services that patients and families may require.
• Schedules patient appointments when needed, including referral from faxes, phones, or other instructions and contacts physician offices to resolve discrepancies.
• Coordinates all aspects of scheduling, including procedures, provider visits, and use of resources.
• Attends and participates in department meetings according to department standards and may serve on committees representing department.

Skills

Customer service

Communication

Multitasking

Data entry

Medical terminology

Education

High school diploma or equivalent

College degree

Tools

Registration systems

Insurance verification systems

Medicaid portals

Job description

Children's Healthcare of Atlanta is seeking a Patient Access Clerk to support registration, insurance verification, and scheduling across locations. The role requires strong communication, data entry, and customer service skills, with the ability to multitask in a fast-paced hospital setting.

You will interview patients, collect demographic and financial information, verify insurance, and enter data for billing and scheduling while maintaining patient confidentiality and accuracy.