Patient Access Specialist – Infectious Diseases (Mon-Fri, Full-Time)

TriHealth; Montgomery (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Comprehensive benefits package

Competitive pay

Tuition reimbursement

Job summary

TriHealth’s Infectious Diseases department is seeking an Access Associate in Clifton, OH to guide patients through scheduling and registration with warmth and accuracy. You will support board‑certified physicians by coordinating appointments, educating patients on required forms, and ensuring efficient check‑in processes.

The role emphasizes excellent customer service, attention to detail, and collaboration within a fast-paced healthcare setting.

Qualifications

• High School Diploma or GED required.
• 1–2 years of customer service experience.
• Ability to operate multiple computer applications.
• Typing speed of 35 wpm; medical terminology within first year if not already taken.
• Excellent verbal and written communication skills.

Responsibilities

• Adapt to a dynamic workflow, appropriate volume of phone calls/registrations per hour and other identified departmental targets.
• Accuracy.
• Follows regulatory and departmental policies for data collection, patient safety and point of service collections.
• Follow scripting, anticipates customer needs, problem solving skills, consistent and positive interactions with patients and co-workers.

Skills

Customer service

Typing 35 wpm

Computer skills

Verbal & written communication

Medical terminology

Education

High School Diploma or GED

Job description

TriHealth’s Infectious Diseases department is seeking an Access Associate in Clifton, OH to guide patients through scheduling and registration with warmth and accuracy. You will support board‑certified physicians by coordinating appointments, educating patients on required forms, and ensuring efficient check‑in processes.

The role emphasizes excellent customer service, attention to detail, and collaboration within a fast-paced healthcare setting.