Access Associate- Infectious Disease

TriHealth; Montgomery (OH); On-site; USD 32,000 - 46,000; Full time

Job summary

TriHealth Infectious Diseases is seeking an Access Associate in Clifton, Montgomery, OH to coordinate scheduling and registration activities for patients. You will support a team of physicians by guiding patients through their care journey with accuracy and empathy.

The role emphasizes customer service, attention to detail, and effective communication, with career growth opportunities and a competitive benefits package based on education and experience.

Qualifications

• High School Diploma or GED (Required).
• 1-2 years of customer service experience (Required).
• Ability to operate multiple computer applications.
• Excellent verbal and written skills.
• Typing speed of 35 wpm.
• Medical terminology required within first year of employment if not already taken.

Responsibilities

• Performs Scheduling or Registration to coordinate care and communicate with patients and physicians/offices to obtain information necessary to schedule and/or register patients.
• Provide excellent customer service and answer patient questions and resolve issues.
• Collect copays, standard deposits and deductibles.
• Schedule physician-ordered tests in accordance with department guidelines and ensure medical necessity.

Skills

Customer service

Verbal communication

Written communication

Typing 35 wpm

Medical terminology

Education

High School Diploma or GED

Job description

Access Associate - TriHealth Infectious Disease - ***

Job Description

Looking for a role where your work truly matters? As an Access Associate in TriHealth’s Infectious Diseases department, you’ll be a welcoming, knowledgeable guide for patients facing some of the most complex medical conditions. You’ll support a team of expert, board‑certified physicians by coordinating appointments, ensuring accurate registration, and helping patients navigate their care with confidence and compassion. This is a dynamic, fast‑paced environment where attention to detail and empathy make an immediate difference. If you’re passionate about patient service, thrive on teamwork, and want to grow your career within a highly specialized, respected area of healthcare, the Infectious Diseases team is the perfect place to make an impact and build your future.

We offer career growth opportunities , a comprehensive benefits package, and competitive pay based on level of education and experience.

Location:

Clifton: 10506B Montgomery Rd Ste 403, Montgomery, OH 45242

Work Schedule

• Full-Time (80 hours bi-weekly)
• M-F
• No weekends and no holidays!

Incentives & Benefits

In addition to a comprehensive benefits package—including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement, this role offers competitive pay based on education level and experience. Please view our benefits page https://careers.trihealth.com/what-we-offer/benefits

Job Requirements

• High School Diploma or GED Degree or GED (Required)
• 1 - 2 Years Experience Customer Service (Required)
• Ability to operate multiple computer applications
• Excellent verbal and written skills
• Typing speed of 35 wpm
• Medical terminology required within first year of employment if not already taken

Job Overview

Performs Scheduling or Registration functions in a timely and accurate manner: working with TH ancillary departments to coordinate care and communicate with patients and physicians/offices to obtain information necessary to schedule and/or register patients. Provide excellent customer service and answer patient questions and resolve issues. Collect of copays, standard deposits and deductibles. SCHEDULING: schedule physician ordered tests in accordance with department guidelines; correlate medical diagnosis with ordered tests/procedures for medical necessity purposes that is required to receive reimbursement. REGISTRATION: educate patients on TH required legal compliance paperwork and provide financial triage (can properly direct patient with financial questions and explain concepts of insurance).

Job Responsibilities

Ability to adapt to a dynamic workflow, appropriate volume of phone calls/registrations per hour and other identified departmental targets. Accuracy. Follows regulatory and departmental policies for collection of data, patient safety and point of service collections. Follow scripting, anticipates customer needs, problem solving skills, consistent and positive interactions with patients and co-workers.

Working Conditions

• Bending -
• Climbing - Rarely
• Concentrating - Consistently
• Continuous Learning - Consistently
• Hearing: Conversation - Consistently
• Hearing: Other Sounds - Consistently
• Interpersonal Communication - Consistently
• Kneeling - Consistently
• Lifting <10 Lbs. - Consistently
• Lifting 50+ Lbs. - Rarely
• Lifting <50 Lbs. - Rarely
• Pulling - Consistently
• Pushing - Consistently
• Reaching - Consistently
• Reading - Consistently
• Sitting - Consistently
• Standing - Consistently
• Stooping - Consistently
• Talking - Consistently
• Thinking/Reasoning - Consistently
• Use of Hands - Consistently
• Color Vision - Consistently
• Visual Acuity: Far - Occasionally
• Visual Acuity: Near - Consistently
• Walking - Consistently

TriHealth SERVE Standards and ALWAYS Behaviors

Serve: ALWAYS

• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas

Excel: ALWAYS

• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service

Respect: ALWAYS

• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone’s opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.

Value: ALWAYS

• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.

Engage: ALWAYS

• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community