Patient Access Coordinator I: Fast, Friendly Scheduling

Intermountain Healthcare Inc.; Denver (CO); On-site; USD 26,000 - 34,000; Full time

Job summary

Intermountain Health in Denver (Saint Joseph Hospital) is seeking a Patient Access Registration Specialist I to support the registration and scheduling process for patients and visitors. You will collect demographic, financial, and insurance information, verify eligibility, and manage co-pays and balances, ensuring accuracy and privacy in line with regulations.

The role involves greeting patients, registering and scheduling, handling payments, and guiding patients to financial assistance or

Qualifications

• High School diploma or equivalent preferred.
• Proficient computer skills including Microsoft Office, internet and email required.
• Healthcare customer service experience preferred; fast-paced environment.

Responsibilities

• Greet and assist patients and visitors professionally.
• Verify demographic, financial, and insurance information.
• Register and schedule patients for appointments, tests, and procedures.
• Collect and process co-pays, deductibles, and balances due at time of service.
• Explain financial assistance options, payment plans, and charity care.
• Explain and obtain signatures on consent forms, policies, and disclosures.
• Provide directions, maps, and parking information.
• Coordinate with clinical and administrative staff to ensure smooth patient flow and quality care.
• Document and update patient records in the electronic health system.
• Follow up on pending issues such as prior authorizations, referrals, and pre-certifications.

Skills

Interpersonal Skills

Customer Service

Insurance Verification

Computer Literacy

Payment Processing

Medical Billing

Problem Solving

Education

High School diploma or equivalent

Tools

Epic

Job description

Intermountain Health in Denver (Saint Joseph Hospital) is seeking a Patient Access Registration Specialist I to support the registration and scheduling process for patients and visitors. You will collect demographic, financial, and insurance information, verify eligibility, and manage co-pays and balances, ensuring accuracy and privacy in line with regulations.

The role involves greeting patients, registering and scheduling, handling payments, and guiding patients to financial assistance or