Patient Access Specialist II – Fast-Paced Call Center

servcorphr; New York (NY); Remote; USD 37,000 - 47,000; Full time

Benefits offered by this job

Healthcare

Paid Time Off

Job summary

61st Street Service Corporation, a top healthcare support provider, seeks a Patient Access Specialist II to join the team supporting ColumbiaDoctors in scheduling diagnostic services and referrals. You will handle high-volume inquiries with focus on accuracy and patient experience.

The role emphasizes teamwork, empathy, and clear communication, with opportunities for growth through the Call Center Career Ladder and a competitive benefits package.

Qualifications

• High School Diploma or equivalent required.
• Minimum of 3 years of relevant experience including proficiency in medical terminology.
• Excellent customer service, problem assessment, and verbal/written communication skills.
• Strong proficiency of Microsoft Office (Word & Excel) or similar software is required.
• Associate's Degree or higher preferred.
• Prior high volume customer service experience in a call center environment is preferred.
• Bilingual (English/Spanish) a plus.

Responsibilities

• Schedule appointment requests and perform outbound calls to schedule Epic referrals.
• Communicates insurance participation, financial responsibility and time of service policy to patient population.
• Obtain patients’ insurance and demographic information registered in EPIC.
• Perform real-time insurance verification.
• Collects pre-registration information to address Epic work queue accounts.
• Provide support and back-up coverage as needed.
• General faxing, filing, and mail sorting.
• Facilitate team discussions regarding complex patient scheduling needs.
• Work on escalated cases with higher complexity as assigned. Escalate issues to lead/supervisor/manager for resolution.

Skills

Customer service

Communication

Microsoft Office

Bilingual

Education

High School Diploma or equivalent

Associate's Degree or higher preferred

Tools

Epic scheduling system

Word

Excel

Job description

61st Street Service Corporation, a top healthcare support provider, seeks a Patient Access Specialist II to join the team supporting ColumbiaDoctors in scheduling diagnostic services and referrals. You will handle high-volume inquiries with focus on accuracy and patient experience.

The role emphasizes teamwork, empathy, and clear communication, with opportunities for growth through the Call Center Career Ladder and a competitive benefits package.