Patient Access & Revenue Cycle Specialist II

Baylor Scott & White Health; Woodway (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health benefits

Tuition Reimbursement

PTO accrual Day 1

401(k) match

Job summary

Baylor Scott & White Health in Texas seeks an Access Services Representative 2 to collect demographics, verify insurance, and register patients. You will cross-train across areas and mentor peers while delivering friendly, accurate service.

You must handle patient inquiries, determine eligibility, explain financial responsibilities, and help with deposits and payment plans. The role requires empathy, calm under stress, and collaboration with multiple departments to improve the patient experience.

Qualifications

• 2 years of healthcare or customer service experience.
• Strong listening and communication skills.
• Professional telephone etiquette and empathy.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Conducts and documents patient interviews to obtain demographic and financial data for registration, insurance verification, precertification, and billing.
• Knows the patient flow processes in each area.
• Identifies process improvement opportunities that promote team concepts with co-workers while improving revenue cycle functions and the patient experience.
• Interacts regularly with other areas and departments to provide information on patient delays and schedule changes.
• Verifies patient eligibility for insurance coverage and benefit levels for services. Calculates and collects patient liability due per financial clearance policies for existing or bad debt accounts.
• Establishes patient liability and advises patient of deposit requirements per policy. Negotiates payment arrangements with patient where necessary per policy.
• May be responsible for cashiering duties following established policies and procedures. This could take up most of the incumbent's responsibilities in the department.
• Assists patients to nursing units by providing directions, personal escort, or medical mobility assistance, like wheelchairs. Escalates potential service issues to management when necessary.
• Adhere to compliance for order validation, cash policy, government payor, and patient safety requirements for proper patient identification.
• Conducts formal, documented training and serves as a resource to others.
• Proactively accepts new responsibilities as identified by leadership. Performs revenue cycle duties at multiple areas/locations as assigned.

Skills

Healthcare experience

Customer service

Communication skills

Telephone etiquette

Empathy

Multitasking

Education

High School Diploma or GED

Job description

Baylor Scott & White Health in Texas seeks an Access Services Representative 2 to collect demographics, verify insurance, and register patients. You will cross-train across areas and mentor peers while delivering friendly, accurate service.

You must handle patient inquiries, determine eligibility, explain financial responsibilities, and help with deposits and payment plans. The role requires empathy, calm under stress, and collaboration with multiple departments to improve the patient experience.