Patient Access Specialist II — Multi-Location Front Desk

135 Baptist Health System, Inc.; United States; On-site; USD 15,000 - 22,000; Full time

Job summary

Baptist Health Nassau - Main Building is seeking a patient access representative to register patients accurately and assist across multiple systems, delivering courteous service to patients and visitors.

You will ensure HIPAA privacy, follow state and federal regulations, and collaborate with clinical and non-clinical teams to maintain smooth check-in, billing interfaces, and patient consent documentation.

Qualifications

• Experience in patient access or registration preferred.
• Understanding of patient privacy and HIPAA.
• Familiarity with state and federal regulations.

Responsibilities

• Registers patients accurately and efficiently.
• Utilizes multiple systems and interfaces.
• Cross-trains to work in multiple patient access areas.
• Maintains service excellence for patients and visitors face-to-face and over the phone.
• Contributes to PAS goals (e.g., collections, palm scanning).
• Maintains professional relationships with clinical and non-clinical team members.
• Articulates compliance documentation and completes patient consent forms.
• Maintains patient privacy per HIPAA guidelines.

Skills

Patient registration

HIPAA compliance

Customer service

Multi-system navigation

Attention to detail

Tools

EMR systems

Billing interfaces

Job description

Baptist Health Nassau - Main Building is seeking a patient access representative to register patients accurately and assist across multiple systems, delivering courteous service to patients and visitors.

You will ensure HIPAA privacy, follow state and federal regulations, and collaborate with clinical and non-clinical teams to maintain smooth check-in, billing interfaces, and patient consent documentation.