Patient Access Representative II, Nassau Campus, Day Shift

BHS; Nassau (MN); On-site; USD 21,000 - 30,000; Full time

Job summary

Baptist Health Nassau Main Building is seeking a patient access professional to register patients efficiently and accurately. You will operate multiple systems, support front-desk operations, and ensure compliant patient documentation in a fast-paced environment.

Responsibilities include cross-training across patient access areas, maintaining HIPAA privacy, and supporting the PAS goals related to collections and security measures.

Qualifications

• Familiarity with patient privacy and HIPAA requirements.
• Ability to use multiple patient access systems efficiently.
• Knowledge of regulations such as EMTALA, AHCA, and JCAHO is a plus.

Responsibilities

• Register patients accurately using multiple systems.
• Maintain patient privacy and comply with HIPAA guidelines.
• Support front desk operations in various patient access areas.
• Provide excellent service to patients and visitors in person and by phone.
• Document consent forms and ensure compliance with regulatory requirements.

Skills

Patient registration

HIPAA compliance

Customer service

Multisystem access

Regulatory knowledge

Tools

EMR systems

Job description

About Baptist Health
Recognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as “most preferred” for more than 30 years. We’re Jacksonville’s only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children’s Hospital.

Registers patients accurately and efficiently Utilization of multiple systems and interfaces Cross-Trained in order to work in multiple patient access areas Maintains service excellence to patients and visitors for face-to-face and telephonic encounters Contributes to PAS Goals as defined annually (Collections, Palm Scanning, etc.) Possesses a strong understanding of State and Federal regulations including EMTALA, AHCA, and JCAHO Maintains a professional relationship with all clinical and non-clinical team members Able to articulate compliance documentation and ensure completion of required patient consent forms Maintains patient privacy in accordance with HIPAA guidelines

Primary Location:

Nassau - Main Building