Patient Access Specialist II: Front Office Liaison

Cone Health; High Point (NC); On-site; USD 38,000 - 48,000; Full time

Job summary

Cone Health is seeking a Patient Access Advocate II to support front office operations, focusing on patient service, insurance verification, and referral management. The role involves training new hires and ensuring accurate registration and scheduling processes across clinics.

Ideal candidates will have a High School Diploma, 1 year of medical clerical experience, and proficiency with EPIC Cadence/Prelude, with strong customer service in healthcare settings.

Qualifications

• High school diploma or equivalent is required.
• 1 year clerical experience in medical setting is required.
• Proficient in EPIC Cadence/Prelude.
• Customer service experience in healthcare setting is required.

Responsibilities

• Assist patients through the registration process verifying demographics and insurance for billing.
• Assist new employees with registration workflows.
• Collect and post co-pays, process payments and review records for bad debt.
• Maintain accurate cash drawer and prepare daily deposits.
• Schedule clinics and appointments and assist with scheduling.
• Handle calls, messages, emails and coordinate follow-up as needed.
• Manage referrals and obtain pre-certification as needed.
• Train new employees on general clerical support and ensure timely delivery of patient information.
• Mail new patient packets and contact patients before scheduled appointments.
• Adhere to no-show policy and document accordingly.

Skills

Customer service

Clerical work

Communication skills

Education

High School Diploma or equivalent

Medical office training course (preferred)

Tools

EPIC Cadence/Prelude

Job description

Cone Health is seeking a Patient Access Advocate II to support front office operations, focusing on patient service, insurance verification, and referral management. The role involves training new hires and ensuring accurate registration and scheduling processes across clinics.

Ideal candidates will have a High School Diploma, 1 year of medical clerical experience, and proficiency with EPIC Cadence/Prelude, with strong customer service in healthcare settings.