Patient Access Navigator II

Cone Health Medical Group; Greensboro (NC); On-site; USD 21,000 - 30,000; Full time

Job summary

Cone Health Medical Group seeks a Patient Access Advocate II to support front office operations, emphasizing customer service, insurance verification, and referral management. This role also orients new hires and ensures timely patient information delivery.

Responsibilities include assisting with registration, scheduling, and coordination of appointments while adhering to office procedures and No Surprises Act guidelines.

Qualifications

• 1 year clerical experience in a medical setting.
• Proficient in EPIC Cadence/Prelude.
• Customer service experience in healthcare setting.

Responsibilities

• Assist patients through registration and verify demographics and insurance.
• Assist new employees with registration workflows.
• Collect and post co-pays and process payments.
• Adhere to No Surprises Act and maintain accurate deposits.
• Schedule appointments for single or multiple clinics and manage referrals.
• Handle calls, messages, and patient communications.

Skills

Customer service

Medical front desk

Communication

Education

High School Diploma or equivalent

Certified medical office training course

Tools

EPIC Cadence/Prelude

Job description

Cone Health Medical Group seeks a Patient Access Advocate II to support front office operations, emphasizing customer service, insurance verification, and referral management. This role also orients new hires and ensures timely patient information delivery.

Responsibilities include assisting with registration, scheduling, and coordination of appointments while adhering to office procedures and No Surprises Act guidelines.