Patient Access Advocate II: Front-Office Care Liaison

Cone Health Medical Group; Greensboro (NC); On-site; USD 25,000 - 30,000; Full time

Job summary

Cone Health Medical Group is seeking a Patient Access Advocate II in Greensboro, NC. This role expands on customer service and medical technology skills, serving as liaison for patient and clinic relations.

Responsibilities include insurance verification, referrals, scheduling, and onboarding new hires to ensure success. The ideal candidate has at least 1 year of medical clerical experience, proficiency with EPIC Cadence/Prelude, and strong patient-facing communication to uphold a positive guest

Qualifications

• High school diploma or equivalent required.
• 1 year clerical experience in medical setting; EPIC Cadence/Prelude proficiency.
• Customer service experience in healthcare setting preferred.

Responsibilities

• Assist patients through registration and verify demographics and insurance for billing accuracy.
• Assist new employees with registration workflows.
• Collect and post co-pays and process payments.
• Adhere to No Surprise Act guidelines.
• Maintain cash drawer and prepare daily deposits.
• Schedule appointments and manage referrals and testing.
• Handle calls, messages, emails and coordinate follow-up.
• Coordinate pre-certification and notify coordinator for follow-up.
• Create a positive guest experience following Steps of Service.
• Deescalate situations when necessary.
• Train new employees on clerical tasks; ensure timely delivery of new patient information.
• Mail new patient packets and contact patients prior to scheduled appointments.
• Document and address no-shows per policy.
• Perform other duties as assigned.

Skills

Customer service

Insurance verification

Referral management

EPIC Cadence/Prelude

Scheduling

Cash handling

No-show policy

Training new staff

Education

High School diploma

Medical office training (preferred)

Tools

EPIC Cadence/Prelude

Job description

Cone Health Medical Group is seeking a Patient Access Advocate II in Greensboro, NC. This role expands on customer service and medical technology skills, serving as liaison for patient and clinic relations.

Responsibilities include insurance verification, referrals, scheduling, and onboarding new hires to ensure success. The ideal candidate has at least 1 year of medical clerical experience, proficiency with EPIC Cadence/Prelude, and strong patient-facing communication to uphold a positive guest