Patient Access & Care Coordination Specialist

Cone Health Medical Group; High Point (NC); On-site; USD 21,000 - 30,000; Full time

Job summary

Cone Health Medical Group in High Point, NC seeks a Patient Access Advocate II to support front desk operations, verify demographics and insurance, manage referrals and scheduling, and orient new hires.

The role emphasizes customer service, adherence to No Surprises Act, and accurate cash handling with daily deposits. You will train staff, de-escalate issues, and ensure timely patient information flow.

Qualifications

• High School Diploma or equivalent required.
• Graduate of a certified medical office training course preferred.
• 1 year clerical experience in medical setting; proficient in EPIC Cadence/Prelude and healthcare customer service.

Responsibilities

• Assist patients through registration and verify demographics and insurance for accurate billing.
• Assist new employees with registration workflows.
• Post co-pays and process payments; review records for bad debt.
• Adhere to No Surprises Act.
• Maintain accurate cash drawer; prepare daily deposits.
• Schedule appointments and coordinate referrals and testing.

Skills

Customer service

De-escalation

Scheduling

Education

High School Diploma or equivalent

Medical office training course

Tools

EPIC Cadence/Prelude

Job description

Cone Health Medical Group in High Point, NC seeks a Patient Access Advocate II to support front desk operations, verify demographics and insurance, manage referrals and scheduling, and orient new hires.

The role emphasizes customer service, adherence to No Surprises Act, and accurate cash handling with daily deposits. You will train staff, de-escalate issues, and ensure timely patient information flow.