Patient Access Specialist II — Flexible Schedule

Advocate Health; Oakbrook Terrace (IL); On-site; USD 36,000 - 52,000; Full time

Job summary

Advocate Health in Illinois is seeking a Patient Access associate to support front-desk registration and patient onboarding. You will register patients, verify demographics and insurance details, collect co-pays, and explain financial responsibilities, ensuring accuracy and privacy.

Smaller responsibilities include guiding patients through test preparations, directing to facilities, and assisting with scheduling while maintaining excellent customer service in a fast-paced environment.

Qualifications

• Two years of experience in Patient Access or related roles.
• Experience with insurance verification/eligibility tools, EPIC EMR, and patient liability estimation tools.
• Proficiency with Microsoft Office and internet/phone technology.

Responsibilities

• Creates the initial electronic health record foundation used by the clinical team.
• Registers patients, verifies demographics and insurance, and collects co-pays.
• Discusses financial responsibilities with patients and refers to Financial Advocates as needed.
• Ensures HIPAA compliance and protects patient confidentiality and records.
• May schedule appointments and coordinate rescheduling, reminders, and instructions.
• Maintains professional patient relations and supports efficient information flow.

Skills

Customer Service

Attention to Detail

Communication

Multitasking

Problem-Solving

Education

High School Graduate

Tools

EPIC EMR

Insurance Verification Tools

Microsoft Office

Job description

Advocate Health in Illinois is seeking a Patient Access associate to support front-desk registration and patient onboarding. You will register patients, verify demographics and insurance details, collect co-pays, and explain financial responsibilities, ensuring accuracy and privacy.

Smaller responsibilities include guiding patients through test preparations, directing to facilities, and assisting with scheduling while maintaining excellent customer service in a fast-paced environment.