Patient Services Specialist-Atrium Health Union PRN

Atrium Health Enterprise; Monroe (NC); On-site; USD 32,000 - 46,000; Full time

Job summary

Atrium Health Enterprise in Monroe, NC seeks a dedicated Front Desk/Patient Registration professional to greet patients, verify insurance, schedule, and process payments with accuracy. This role requires excellent interpersonal and communication skills, a compassionate approach, and the ability to work both independently and as part of a team in a busy clinic.

Candidates should have a High School Diploma or GED, basic computer experience, and prior customer-service or front-desk experience in a

Qualifications

• High school diploma or GED required.
• Experience with medical records software preferred.
• Strong customer-service and communication skills.
• Ability to handle sensitive information with discretion.

Responsibilities

• Register patients and schedule appointments.
• Verify insurance and assist billing as needed.
• Maintain confidential patient records and collect payments.

Skills

Customer service

Interpersonal skills

Communication skills

Front desk operations

Education

High School Diploma or GED

Tools

Medical Records Software

Job description

Essential Functions

• Exemplify caring and compassionate customer service to create an excellent patient experience
• Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations
• Demonstrates critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision
• Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience
• Encourages patient utilization of front-end technology during the registration process
• Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter Assists billing functions accurately and/or directs to appropriate billing office
• Demonstrates proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations
• Monitors inventory and stock medications, narcotics, and emergency medications/equipment

Physical Requirements

Must be able to sit for long periods of time and work in a fast-paced office environment. Should be able to bend and lift up to 10 lbs.

Education, Experience And Certifications

High School Diploma or GED require. Computer experience required. Customer relations experience required. Experience with Medical Records Software preferred, Front desk practice experience preferred.