Patient Access Specialist II — Efficient Admissions & Billing

Los Angeles Community Hospitals; Norwalk (CA); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

The Patient Access Rep II at Alta Hospital coordinates the admission process for inpatients and outpatients, ensuring accurate information and clear patient understanding of hospital policies and procedures.

Responsibilities span patient registration, insurance verification, pre-admission data, payments, PBX operations, and confidentiality. A strong emphasis on customer service, English communication, and multitasking is essential.

Qualifications

• Two years of admitting office and/or PBX operator experience.
• High School Diploma or GED.
• Basic Understanding of Medical Terminology.
• Excellent written and verbal communication skills in English.
• Strong time management skills.
• Ability to multitask and maintain a workload-appropriate pace.
• Computer literacy and proficiency.
• Must demonstrate customer service skills appropriate to the job.
• Hospital Fire and Life Safety Card within 30 days of hire date (Hollywood and Van Nuys only).

Responsibilities

• Registers all patients according to department procedures and completes admission forms accurately.
• Verifies medical record status and ensures accurate patient information for admission.
• Manages payment collection, insurance verification, and pre-certifications as needed.
• Operates PBX, handles calls, and paging as required while maintaining professionalism.
• Ensures physicians are authorized to admit patients and refers delinquent physicians as needed.
• Maintains patient/confidentiality and provides a safe environment for all.

Skills

Communication skills

Time management

Multitasking

Customer service

English proficiency

Computer literacy

Education

High School Diploma or GED

Tools

PBX system

Optimum Master Patient Index

Job description

The Patient Access Rep II at Alta Hospital coordinates the admission process for inpatients and outpatients, ensuring accurate information and clear patient understanding of hospital policies and procedures.

Responsibilities span patient registration, insurance verification, pre-admission data, payments, PBX operations, and confidentiality. A strong emphasis on customer service, English communication, and multitasking is essential.