Patient Access Specialist I (Admissions & Info)

Los Angeles Community Hospital; Los Angeles (CA); On-site; USD 28,000 - 40,000; Full time

Job summary

Los Angeles Community Hospital is seeking a Patient Access Rep I to arrange admissions for inpatients and outpatients, ensuring accurate patient information and clear policy communication.

The role requires strong English communication, confidentiality, and the ability to manage multiple tasks while providing excellent customer service. Duties include processing admissions, verifying insurance, handling payments, operating PBX, and supporting a safe, compliant environment.

Qualifications

• High School Diploma or GED required.
• 1 year in customer service role or similar experience.
• Basic understanding of medical terminology.
• Excellent written and verbal communication in English.
• Strong time management and multitasking abilities.
• Excellent customer service skills and computer literacy.
• Experience with hospital systems (Optimum, PBX) preferred.

Responsibilities

• Register patients according to procedures and prepare financial folders.
• Explain policies, collect identifications and insurance cards.
• Verify insurance coverage and eligibility; ensure accuracy of admissions data.
• Operate PBX and answer/transfer calls professionally; handle paging.
• Maintain patient confidentiality and a safe environment.

Skills

Written communication

Verbal communication

Time management

Multitasking

Customer service

Computer literacy

Education

High School Diploma or GED

Tools

Optimum system

Master Patient Index

PBX system

Job description

Los Angeles Community Hospital is seeking a Patient Access Rep I to arrange admissions for inpatients and outpatients, ensuring accurate patient information and clear policy communication.

The role requires strong English communication, confidentiality, and the ability to manage multiple tasks while providing excellent customer service. Duties include processing admissions, verifying insurance, handling payments, operating PBX, and supporting a safe, compliant environment.