Patient Access & Admissions Specialist II

Southern California Hospitals; Los Angeles (CA); On-site; USD 29,000 - 40,000; Full time

Job summary

Southern California Hospitals is seeking a Patient Access Representative II to coordinate admissions for inpatients and outpatients, ensuring accurate patient information and clear communication of hospital policies.

The role involves collecting insurance details, obtaining pre‑admission information, processing payments, operating the PBX, and maintaining confidentiality while delivering courteous, patient‑centered service.

Qualifications

• Two years of admitting office and/or PBX operator experience.
• High School Diploma or GED.
• Basic Understanding of Medical Terminology.
• Excellent written and verbal communication skills in English.
• Strong time management skills.
• Ability to multitask and maintain a work pace appropriate to workload.
• Computer literacy and proficiency.
• Must demonstrate customer service skills appropriate to the job.
• Hospital Fire and Life Safety Card within 30 days of hire date (Hollywood and Van Nuys only).

Responsibilities

• Registers all patients according to department procedures and completes admission forms accurately.
• Verifies medical record status and ensures patient information is entered correctly.
• Obtains and distributes patient financial documents and insurance information.
• Operates PBX, answers calls, and transfers to appropriate departments.
• Ensures physicians are authorized to admit patients and handles delinquency referrals.
• Maintains confidentiality of patients, families, employees, and visitors.

Skills

Customer service

Time management

Multitask

Communication skills

Computer literacy

Education

High School Diploma or GED

Tools

PBX

Job description

Southern California Hospitals is seeking a Patient Access Representative II to coordinate admissions for inpatients and outpatients, ensuring accurate patient information and clear communication of hospital policies.

The role involves collecting insurance details, obtaining pre‑admission information, processing payments, operating the PBX, and maintaining confidentiality while delivering courteous, patient‑centered service.