Patient Access Specialist II – Dermatology Scheduling

Forefront Dermatology; Louisville (KY); Sur place; USD 22 000 - 30 000; Plein temps

Résumé du poste

Forefront Dermatology is seeking a Patient Access Representative II to ensure smooth scheduling and exceptional patient experiences across clinics. The role emphasizes accuracy, efficiency, and teamwork to support productive front desk operations and Reliable access for patients.

You will handle referrals, inquiries, and documentation while adhering to clinic policies. The ideal candidate brings strong communication, typing speed, and confidentiality to a dynamic dermatology environment.

Qualifications

• 2+ years of recent medical office experience preferred.
• Previous customer service experience required.
• Proficient with basic computer functions and ability to learn new software.
• Ability to multi-task and work well in a team.

Responsabilités

• Schedule and coordinate patient appointments.
• Maintain schedule accuracy and quality assurance.
• Meet KPIs such as average handle time and speed of answer.
• Responsible for turnaround time for outbound tasks including referrals.
• Collaborate with Patient Access Leadership for development.
• Provide high levels of customer service and de-escalation.
• Work on special projects as needed.

Connaissances

Medical office experience

Customer service

Typing speed 40 wpm

Strong communication

Attention to detail

Formation

HS diploma or equivalent

Ongoing professional development

Dermatology knowledge preferred

Outils

EMR software

Microsoft Office

Description du poste

Forefront Dermatology is seeking a Patient Access Representative II to ensure smooth scheduling and exceptional patient experiences across clinics. The role emphasizes accuracy, efficiency, and teamwork to support productive front desk operations and Reliable access for patients.

You will handle referrals, inquiries, and documentation while adhering to clinic policies. The ideal candidate brings strong communication, typing speed, and confidentiality to a dynamic dermatology environment.