Patient Access Specialist II

The General Hospital Corporation; Boston (MA); On-site; USD 27,000 - 39,000; Full time

Job summary

The General Hospital Corporation is looking for a patient registration specialist to provide excellent customer service and accurate patient intake at our onsite location. You will verify insurance, gather consents, and ensure compliant documentation in a fast-paced environment.

Experience with EHR systems and registration software is preferred, along with strong communication skills and meticulous attention to detail to support colleagues and patients alike.

Qualifications

• Experience in patient registration, customer service, or a related healthcare administrative role (1-2 years).
• Proficiency with medical terminology, insurance processes, and registration procedures.
• Strong knowledge of insurance verification, pre-authorizations, and coordination of benefits.
• Experience with electronic health record (EHR) systems and registration software.
• Excellent communication and interpersonal skills; ability to maintain patient confidentiality.
• Detail-oriented with strong organizational abilities to manage complex tasks.

Responsibilities

• Obtain and update patient consents, authorizations, and signatures per policy.
• Ensure accurate documentation of all registration activities.
• Review insurance plans and benefits to explain patient financial responsibilities.
• Handle pre-authorizations and coordination of benefits for multi-plan patients.
• Support junior staff by answering questions and guiding issue escalation.
• Collaborate with other departments to resolve registration issues.

Skills

Medical terminology

Insurance processes

Registration procedures

Insurance verification

Pre-authorizations

Coordination of benefits

Electronic health records

Registration software

Communication

Confidentiality

Education

High School Diploma or Equivalent

Tools

EHR systems

Registration software

Job description

The General Hospital Corporation is looking for a patient registration specialist to provide excellent customer service and accurate patient intake at our onsite location. You will verify insurance, gather consents, and ensure compliant documentation in a fast-paced environment.

Experience with EHR systems and registration software is preferred, along with strong communication skills and meticulous attention to detail to support colleagues and patients alike.