Patient Access & Registration Specialist

Palmetto-General-Hospital; Florida; On-site; USD 32,000 - 42,000; Full time

Job summary

Palmetto-General-Hospital is seeking a Patient Registration Clerk to efficiently process registrations, verify and update demographics, and explain financial responsibilities to patients. You will use multiple tools and systems while ensuring compliance with HIPAA and related CMS guidelines.

The role requires strong customer service, communication, and the ability to multitask in a fast-paced hospital setting.

Qualifications

• Excellent customer service and communication skills.
• Ability to discuss and collect patient financial responsibility.
• Ability to work within various environments including: Emergency Dept, Central Reg, Bedside Reg, etc.
• Ability to work independently, prioritize and multi-task.
• Medical terminology and/or insurance knowledge.
• Bilingual; Spanish-speaking preferred.

Responsibilities

• Greet and direct patients and visitors to appropriate nursing units and departments.
• Obtain, verify and update patient demographic and regulatory data using various tools and systems.
• Educate patients on financial responsibility and potential solutions.
• Obtain signatures and distribute forms such as General Consent, Patient Rights, NoPP, IMM, COB, ABN.
• Follow policies and use tools and software accurately.
• Apply CMS guidelines including HIPAA, EMTALA, MSP.
• Collaborate with coworkers and other hospital departments.
• Respect patients, families, visitors and staff to maintain a professional environment.
• Respect cultural diversity for all customers.
• Meet performance standards for registration quality, collections, confidentiality and service.
• Perform additional duties as assigned.

Skills

Customer service

Communication

Financial responsibility

Multitasking

Medical terminology

Spanish language

Education

High School Diploma

Tools

Microsoft Office

Medical Systems (Meditech)

Job description

Palmetto-General-Hospital is seeking a Patient Registration Clerk to efficiently process registrations, verify and update demographics, and explain financial responsibilities to patients. You will use multiple tools and systems while ensuring compliance with HIPAA and related CMS guidelines.

The role requires strong customer service, communication, and the ability to multitask in a fast-paced hospital setting.