PRE-ACCESS REP I

Southwest General; Middleburg Heights (OH); Hybrid; USD 18,000 - 25,000; Full time

Job summary

Southwest General Health Center in Middleburg Heights, Ohio, is seeking a Pre-Access Representative I to deliver outstanding customer service in a busy call center. You will schedule, cancel and confirm appointments while pre-registering patients and verifying insurance coverage to ensure smooth access to care.

The role emphasizes accurate information, courteous communication, and collaboration with departments to support patient flow.

Qualifications

• High school diploma or GED required.
• Knowledge of Medical Terminology preferred.

Responsibilities

• Provide exceptional customer service to callers scheduling, canceling and confirming appointments across Health Center departments in a fast-paced call center.
• Pre-register patients and verify insurance coverage.

Skills

Customer service

Call center

Insurance verification

Medical terminology

Education

High School Diploma or GED

Job description

• Job Category Clerical/Administrative Support

Southwest General Health Center is a 352-bed community hospital located in Middleburg Heights, Ohio. One of the last standing community hospitals in Northeast Ohio, we partner with University Hospitals and other local community organizations to provide a full range of services to all who need us. We are certified as a Level III Trauma Center and a Primary Stroke Center, and have been serving our community for over 100 years!

Why work at SWGHC? In addition to the outstanding culture, we offer great benefits, no rotating shifts, free parking and are close to the turnpike and I71. Come join our team! #loveajobthatlovesyouback

PRE-ACCESS REPRESENTATIVE I

POSITION SUMMARY:

The Pre Access Rep I position provides exceptional customer service to customers who are calling to schedule, cancel and confirm appointments across the Health Center departments in a fast - paced call center environment. This position also pre-registers, and verifies insurance coverage.

MINIMUM QUALIFICATIONS:

Education:

High school diploma or GED required

Required length of experience:

Knowledge of Medical Terminology preferred

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