Patient Access & Appointment Coordinator I

ccf; Town of Weston (WI); On-site; USD 20,664,000 - 27,552,000; Full time

Job summary

Cleveland Clinic Health System in Weston is seeking an Appointment Specialist I to efficiently preregister new patients, schedule consults and follow-up visits, and coordinate care across departments.

The role emphasizes accurate insurance verification, patient communication, and high-quality customer service, with a dayshift 8:00am-5:00pm schedule and a focus on a welcoming patient experience.

Qualifications

• Must have solid phone, typing and computer skills.
• Excellent interpersonal and communication abilities.
• Ability to multi-task and work with patients, physicians and staff.

Responsibilities

• Preregisters new patients following guidelines.
• Determines correct physician and department with insurance/credentialing.
• Verifies insurance eligibility and procures referrals for HMO patients.
• Schedules appointments requested through the Cleveland Clinic WEB site.
• Meets standards for call responses, accuracy and client service.
• Other duties as assigned.

Skills

Phone skills

Typing

Interpersonal skills

Oral and written communication

Customer service

Multi-tasking

Education

High School Diploma

Job description

Cleveland Clinic Health System in Weston is seeking an Appointment Specialist I to efficiently preregister new patients, schedule consults and follow-up visits, and coordinate care across departments.

The role emphasizes accurate insurance verification, patient communication, and high-quality customer service, with a dayshift 8:00am-5:00pm schedule and a focus on a welcoming patient experience.