Patient Access Specialist I — Scheduling & Call Center

Atrium Health; Macon (GA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Retirement plans

Educational assistance

Comprehensive wellness programs

Job summary

Atrium Health is seeking a patient access specialist to facilitate the connection between the Patient Access & Care Team and clinical sites. You will handle inbound and outbound calls, verify demographics and insurance, and schedule appointments while ensuring accuracy in patient records.

The role requires a high school diploma, 0-1 year in a call center or healthcare-related customer service environment, and the ability to work in a fast-paced setting. Competitive benefits apply.

Qualifications

• Knowledge of customer service and ability to work with a variety of patients and patient situations.
• Basic understanding of computers and desktop software packages.
• Ability to work in a fast-paced environment and handle multiple patient needs.

Responsibilities

• Links patient experience between PACT and the practice site using policies and procedures.
• Assists inbound callers and makes outbound follow-ups as needed.
• Performs basic technical troubleshooting for online applications and systems.

Skills

Customer service

Multitasking

Verbal communication

Telephone systems

Problem solving

Attention to detail

Research & documentation

Education

High School Diploma

Tools

Windows/Desktop software

Job description

Atrium Health is seeking a patient access specialist to facilitate the connection between the Patient Access & Care Team and clinical sites. You will handle inbound and outbound calls, verify demographics and insurance, and schedule appointments while ensuring accuracy in patient records.

The role requires a high school diploma, 0-1 year in a call center or healthcare-related customer service environment, and the ability to work in a fast-paced setting. Competitive benefits apply.