Call Center Specialist — Patient Scheduling & Triage

Advocate Health; Charlotte (NC); Hybrid; USD 19,000 - 30,000; Full time

Benefits offered by this job

Remote-friendly

Job summary

Advocate Health in Charlotte, NC seeks a patient services specialist to support the call center, link patient experiences, and arrange appointments. You will verify demographics and insurance, escalate complex issues, and document interactions across multiple systems.

The role requires 0–1 year in a health or service setting, strong communication, and the ability to multitask in a fast-paced environment. Some remote work options may apply within a hybrid structure.

Qualifications

• 0–1 year experience in a call center, healthcare or related customer service role.
• High School diploma or equivalent required.
• Ability to follow workflows in a structured environment.
• Strong customer service orientation with clear communication.
• Familiarity with basic computer operations and office software.

Responsibilities

• Link patient experience between PACT and practice site per policies.
• Assist inbound callers and perform outbound follow-ups as needed.
• Escalate complex problems and perform basic tech troubleshooting.
• Schedule appointments and manage cancellations/reschedules.
• Verify demographics and insurance, update records accurately.
• Complete forms and update medical records.
• Identify emergent calls and triage with RN escalation.
• Route patients for triage, scheduling, and refills; paging as needed.
• Provide customer service per standards and document interactions across systems.
• Support marketing by sharing information and referrals; maintain records.
• Perform additional duties as needed and maintain departmental systems knowledge.

Skills

Customer service

Workflow adherence

Structured environment

Medical terminology

Computer basics

Multitasking

Problem solving

Organization

Prioritization

Multi-line phone system

Analytical thinking

Verbal communication

Active listening

Flexibility

Education

High School Graduate

Tools

Computer software basics

Job description

Advocate Health in Charlotte, NC seeks a patient services specialist to support the call center, link patient experiences, and arrange appointments. You will verify demographics and insurance, escalate complex issues, and document interactions across multiple systems.

The role requires 0–1 year in a health or service setting, strong communication, and the ability to multitask in a fast-paced environment. Some remote work options may apply within a hybrid structure.