Patient Access & Scheduling Specialist

Piedmont; Atlanta (GA); On-site; USD 32,000 - 52,000; Full time

Job summary

Piedmont Healthcare Corporate is seeking a Patient Connection Center Associate to provide front-line support, answer incoming calls, and route appropriate actions while maintaining high customer service standards. The role also involves pre-registering and scheduling patient encounters for provider services.

The position emphasizes First Call Resolution and requires a GED and at least 1 year of related customer-facing experience, with preferred call center or front office experience in a

Qualifications

• H.S. Diploma or GED required.
• 1 year of related customer facing experience required.
• Call center, patient scheduling and/or physician front office experience preferred.

Responsibilities

• Serve as front-line support for the Patient Connection Center within Piedmont Healthcare.
• Answer incoming calls and resolve inquiries on first contact.
• Pre-register and schedule patient encounters for provider services.

Skills

Customer service

Call center experience

Front desk

Education

GED required

Job description

Piedmont Healthcare Corporate is seeking a Patient Connection Center Associate to provide front-line support, answer incoming calls, and route appropriate actions while maintaining high customer service standards. The role also involves pre-registering and scheduling patient encounters for provider services.

The position emphasizes First Call Resolution and requires a GED and at least 1 year of related customer-facing experience, with preferred call center or front office experience in a