Patient Access Specialist I — Frontline Care Concierge

University-of-South-Florida-Tampa-General-Physicians; Tampa (FL); Presencial; USD 21.000 - 28.000; Jornada completa

Descripción de la vacante

University of South Florida Tampa General Physicians is seeking a Patient Access Specialist 1 to guide patients through the visit process, collect demographic and insurance details, and ensure smooth scheduling and access to care.

The role supports eligibility screening, referral review, and coordination with care teams, handling inquiries across call/text/email/chat channels and maintaining confidentiality.

Formación

• High School Diploma or GED required.
• Excellent customer service and communication abilities.
• Ability to navigate multiple screens and systems.

Responsabilidades

• Greet patients and collect demographic, clinical, and insurance information.
• Screen eligibility and verify insurance to support appointments.
• Schedule, reschedule, or cancel appointments and coordinate with care teams.
• Answer questions and troubleshoot access barriers per knowledge base.

Conocimientos

Customer Service

Multitasking

Communication Skills

Attention to Detail

Documentation

Confidentiality

Omnichannel

Educación

High School Diploma or GED

Descripción del empleo

University of South Florida Tampa General Physicians is seeking a Patient Access Specialist 1 to guide patients through the visit process, collect demographic and insurance details, and ensure smooth scheduling and access to care.

The role supports eligibility screening, referral review, and coordination with care teams, handling inquiries across call/text/email/chat channels and maintaining confidentiality.