Patient Access Specialist 1 - USFTGP UMSA Patient Access Center

University-of-South-Florida-Tampa-General-Physicians; Tampa (FL); On-site; USD 21,000 - 28,000; Full time

Job summary

University of South Florida Tampa General Physicians is seeking a Patient Access Specialist 1 to guide patients through the visit process, collect demographic and insurance details, and ensure smooth scheduling and access to care.

The role supports eligibility screening, referral review, and coordination with care teams, handling inquiries across call/text/email/chat channels and maintaining confidentiality.

Qualifications

• High School Diploma or GED required.
• Excellent customer service and communication abilities.
• Ability to navigate multiple screens and systems.

Responsibilities

• Greet patients and collect demographic, clinical, and insurance information.
• Screen eligibility and verify insurance to support appointments.
• Schedule, reschedule, or cancel appointments and coordinate with care teams.
• Answer questions and troubleshoot access barriers per knowledge base.

Skills

Customer Service

Multitasking

Communication Skills

Attention to Detail

Documentation

Confidentiality

Omnichannel

Education

High School Diploma or GED

Job description

Job Description - Patient Access Specialist 1 - USFTGP UMSA Patient Access Center (2600049X)

Patient Access Specialist 1 - USFTGP UMSA Patient Access Center - ( 2600049X )

Patient Access Specialists, under the general supervision of the Supervisor/Patient Access Team Lead, serve as the first point of contact for patients, their families, and referring providers. They play a critical role in guiding patients through the visit process by gathering and recording necessary demographic, clinical, and insurance information to accurately generate patient accounts. This role includes screening patients for eligibility, preparing patient information for clinical staff, and answering questions to ensure a smooth experience.Patient Access Specialists provide high-level administrative support, which includes handling scheduling requests, rescheduling or canceling appointments, and coordinating with care teams. They are responsible for verifying medical insurance eligibility and reviewing patient referrals to ensure accurate scheduling based on the information provided in the referral. Additionally, they assist patients by troubleshooting access barriers, answering basic administrative questions, and offering essential information as outlined in the internal knowledge management system.

Required:

High School Diploma or GED

Technical Knowledge, Skills, and Abilities

• Must possess outstanding consumer service skills and ability to make independent judgement and maintain confidentiality at all times
• Comfortable working in fast-paced environments, is adaptable and flexible to everyday tasks
• Employee is people-oriented and enjoys interacting with patients and working in group projects
• Can navigate through multiple screens to provide the essential information required to address consumer need
• Active listener, has strong written and verbal communication skills
• Must be able to document each patient communication while on omnichannel platform (call/text/email/chat)
• Must possess strong attention to detail, organizational skills and ability to set priorities
• Computer literacy, ability to navigate through screens

Primary Location

Tampa

Work Locations

University Professional Center

3500 E. Fletcher Ave

Tampa 33613

Eligible for Remote Work On Site

Organization

Academic Medical Group Inc

Schedule

Full-time

Scheduled Days Monday, Tuesday, Wednesday, Thursday, Friday