Patient Access Specialist 1 - USFTGP UMSA Patient Access Center

Tampa-General-Hospital; Tampa (FL); On-site; USD 35,000 - 52,000; Full time

Job summary

Academic Medical Group Inc. is seeking a Patient Access Specialist 1 for the USFTGP UMSA Patient Access Center in Tampa. Responsibilities include collecting demographics and insurance data, screening eligibility, and preparing patient information for clinicians.

The role supports scheduling, referrals, and coordination with care teams, while maintaining confidentiality and providing excellent customer service in a fast-paced environment.

Qualifications

• Requires high school diploma or GED.
• Must possess outstanding consumer service skills and ability to maintain confidentiality.
• Ability to work in fast-paced environment and be adaptable.
• People-oriented and enjoys interacting with patients and working in group projects.
• Ability to navigate through multiple screens to provide essential information.
• Strong written and verbal communication.
• Document patient communications on omnichannel platform (call/text/email/chat).
• Must possess attention to detail and organizational skills.
• Computer literacy and navigation through screens.

Responsibilities

• Guide patients through the visit process by gathering demographics, clinical, and insurance information to generate patient accounts.
• Verify medical insurance eligibility and review referrals for accurate scheduling.
• Handle scheduling requests, rescheduling or cancellations, and coordinate with care teams.
• Troubleshoot access barriers and answer basic administrative questions per internal knowledge system.

Skills

Customer service

Independent judgment

Confidentiality

Fast-paced

People oriented

Multitasking

Communication

Documentation

Attention to detail

Organizational skills

Computer literacy

Education

High School Diploma or GED

Job description

Job Description - Patient Access Specialist 1 - USFTGP UMSA Patient Access Center (2600049X)

Job Description

Patient Access Specialist 1 - USFTGP UMSA Patient Access Center - ( 2600049X )

Description

Patient Access Specialists, under the general supervision of the Supervisor/Patient Access Team Lead, serve as the first point of contact for patients, their families, and referring providers. They play a critical role in guiding patients through the visit process by gathering and recording necessary demographic, clinical, and insurance information to accurately generate patient accounts. This role includes screening patients for eligibility, preparing patient information for clinical staff, and answering questions to ensure a smooth experience.Patient Access Specialists provide high-level administrative support, which includes handling scheduling requests, rescheduling or canceling appointments, and coordinating with care teams. They are responsible for verifying medical insurance eligibility and reviewing patient referrals to ensure accurate scheduling based on the information provided in the referral. Additionally, they assist patients by troubleshooting access barriers, answering basic administrative questions, and offering essential information as outlined in the internal knowledge management system.

Qualifications

Required:

High School Diploma or GED

Technical Knowledge, Skills, and Abilities

• Must possess outstanding consumer service skills and ability to make independent judgement and maintain confidentiality at all times
• Comfortable working in fast-paced environments, is adaptable and flexible to everyday tasks
• Employee is people-oriented and enjoys interacting with patients and working in group projects
• Can navigate through multiple screens to provide the essential information required to address consumer need
• Active listener, has strong written and verbal communication skills
• Must be able to document each patient communication while on omnichannel platform (call/text/email/chat)
• Must possess strong attention to detail, organizational skills and ability to set priorities
• Computer literacy, ability to navigate through screens

Primary Location

Tampa

Work Locations

University Professional Center 3500 E. Fletcher Ave Tampa 33613

Eligible for Remote Work : On Site

Job

Organization

Academic Medical Group Inc

Schedule

Full-time

Scheduled Days : Monday, Tuesday, Wednesday, Thursday, Friday