Patient Access Specialist 1 - USFTGP Ambulatory Scheduling

Tampa General Hospital; Tampa (FL); Sur place; USD 36 000 - 48 000; Plein temps

Avantages offerts par ce poste

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Résumé du poste

Academic Medical Group Inc in Tampa is seeking a Patient Access Specialist 1 to guide patients through the visit process, collect demographics, and ensure accurate scheduling in ambulatory services.

The role involves verifying insurance eligibility, coordinating with care teams, and providing information to support a smooth patient experience in a fast-paced environment.

Qualifications

• High School Diploma or GED
• Must possess outstanding consumer service skills and ability to make independent judgement and maintain confidentiality at all times
• Comfortable working in fast-paced environments, is adaptable and flexible to everyday tasks
• Employee is people-oriented and enjoys interacting with patients and working in group projects
• Can navigate through multiple screens to provide the essential information required to address consumer need
• Active listener, has strong written and verbal communication skills
• Must be able to document each patient communication while on omnichannel platform (call/text/email/chat)
• Must possess strong attention to detail, organizational skills and ability to set priorities
• Computer literacy, ability to navigate through screens

Responsabilités

• Serve as the first point of contact for patients, families, and referring providers.
• Gather and record demographic, clinical, and insurance information to generate patient accounts.
• Screen patients for eligibility and prepare information for clinical staff.
• Answer questions to ensure a smooth visit experience.
• Handle scheduling requests, rescheduling or cancellations.
• Coordinate with care teams on scheduling.
• Verify medical insurance eligibility and review referrals.
• Troubleshoot access barriers and provide essential information as outlined in the internal knowledge management system.

Connaissances

Customer service

Independent judgement

Confidentiality

Multitasking

Communication skills

Computer literacy

Attention to detail

Organizational skills

Omnichannel

Formation

High School Diploma or GED

Description du poste

Job Description - Patient Access Specialist 1 - USFTGP Ambulatory Scheduling (26000334)

Job Description

Patient Access Specialist 1 - USFTGP Ambulatory Scheduling - ( 26000334 )

Description

Patient Access Specialists, under the general supervision of the Supervisor/Patient Access Team Lead, serve as the first point of contact for patients, their families, and referring providers. They play a critical role in guiding patients through the visit process by gathering and recording necessary demographic, clinical, and insurance information to accurately generate patient accounts. This role includes screening patients for eligibility, preparing patient information for clinical staff, and answering q uestions to ensure a smooth experience. Patient Access Specialists provide high-level administrative support, which includes handling scheduling requests, rescheduling or canceling appointments, and coordinating with care teams. They are responsible for verifying medical insurance eligibility and reviewing patient referrals to ensure accurate scheduling based on the information provided in the referral. Additionally, they assist patients by troubleshooting access barriers, answering basic administrative questions, and offering essential information as outlined in the internal knowledge management system.

Qualifications

Required:

High School Diploma or GED

Technical Knowledge, Skills, and Abilities

Must possess outstanding consumer service skills and ability to make independent judgement and maintain confidentiality at all times

Comfortable working in fast-paced environments, is adaptable and flexible to everyday tasks

Employee is people-oriented and enjoys interacting with patients and working in group projects

Can navigate through multiple screens to provide the essential information required to address consumer need

Active listener, has strong written and verbal communication skills

Must be able to document each patient communication while on omnichannel platform (call/text/email/chat)

Must possess strong attention to detail, organizational skills and ability to set priorities

Computer literacy, ability to navigate through screens

Primary Location

Tampa

Work Locations

University Professional Center 3500 E. Fletcher Ave Tampa 33613

Eligible for Remote Work : On Site

Organization

Academic Medical Group Inc

Schedule

Full-time

Scheduled Days : Monday, Tuesday, Wednesday, Thursday, Friday