Patient Access Specialist I — Front Desk & Scheduling

Hugh Chatham Health; Cartersville (GA); On-site; USD 2,728,000 - 4,091,000; Full time

Benefits offered by this job

Paid Time Off programs

Health and welfare benefits

Flexible Spending Accounts

Job summary

Advocate Health in Cartersville, GA is hiring for a full-time patient access role. The person will handle registration, insurance verification, and financial clearance, ensuring accurate demographics and timely check-out processes.

The ideal candidate has a high school diploma or GED with preferred experience in patient access and billing. Strong communication and computer skills are required for efficient service delivery.

Qualifications

• High school diploma or GED required. Patient access (scheduling, registration and financial clearance), insurance verification, billing or certified medical assistant experience preferred.
• Strong communication skills and professional demeanor required. Basic math and data entry accuracy are essential.

Responsibilities

• Greets patients arriving for their appointments. Monitors patient flow to ensure patients are cared for efficiently and courteously.
• Ensures all patient demographic and insurance information is complete and accurate
• Completes the registration process for walk-in patients and updates demographics as needed
• Calculates and collects patients' out-of-pocket financial liability and follows up on balances
• Follows Financial Clearance policy when authorization is pending or incomplete
• Directs patients needing financial assistance to Financial Counselor
• Performs visit closure: schedules follow-ups and provides required documents
• Maintains knowledge of Medicare, Medicaid, and third-party payer requirements and policies
• Communicates issues to management for process improvements and meets productivity targets
• Maintains professional relations with patients, families, and staff and supports cross-functional collaboration

Skills

Customer service

HIPAA compliance

Outlook/Excel

Medical terminology

Phone etiquette

Data entry

Attention to detail

Communication

Education

High school diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

ADT software

Job description

Advocate Health in Cartersville, GA is hiring for a full-time patient access role. The person will handle registration, insurance verification, and financial clearance, ensuring accurate demographics and timely check-out processes.

The ideal candidate has a high school diploma or GED with preferred experience in patient access and billing. Strong communication and computer skills are required for efficient service delivery.