Patient Access Specialist I: Front Desk & Billing

WellSpan Health; Lititz (Lancaster County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Paid time off

Education assistance

DailyPay

Parental leave

Job summary

WellSpan Health in Lititz, PA is seeking a full-time front desk assistant to support patient check-in, registration and billing processes. The role requires 40 hours weekly with dayshift, evenings and Saturday morning rotation.

You will collect financial and demographic information, explain coverage and deposits, process referrals, schedule appointments and handle payments. Strong communication and computer skills are essential.

Qualifications

• High School Diploma or GED required.
• Front desk/physician office experience 3–6 months required.
• Post-high school vocational training preferred.
• Customer Service and Safety training within 90 days; Medical terminology within 180 days; Insurance/compliance training within 1 year.

Responsibilities

• Interview patients to collect financial, biographic and demographic information.
• Explain financial requirements and collect deposits or deductibles; explain insurance coverages and precertification requirements.
• Collect and review registrations for accuracy in information systems.
• Schedule patient appointments including referrals and pre-authorizations.
• Handle check-in/check-out duties and process payments; issue receipts.
• Reconcile daily cash and end-of-day balances; manage queues.

Skills

Communication skills

Interpersonal skills

Medical office operations

Reception/billing/insurance

Computer skills

Education

High school diploma or GED

Post-high school vocational training (preferred)

Job description

WellSpan Health in Lititz, PA is seeking a full-time front desk assistant to support patient check-in, registration and billing processes. The role requires 40 hours weekly with dayshift, evenings and Saturday morning rotation.

You will collect financial and demographic information, explain coverage and deposits, process referrals, schedule appointments and handle payments. Strong communication and computer skills are essential.