Patient Access Associate I - Front Desk & Billing

WellSpan Health; Chambersburg (Franklin County); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Comprehensive health benefits

Retirement savings plan

Paid time off (PTO)

Education assistance

DailyPay

Expanded Paid Parental Leave

Job summary

WellSpan Health in Chambersburg, PA seeks a full-time front desk specialist to support patient financial interactions and billing processes. You will verify information, collect deposits and deductibles, coordinate referrals and pre-authorizations, and manage check-in/out across practice sites.

Strong communication, basic medical office knowledge, and reliable cash handling are essential. This role offers a day shift, comprehensive benefits, and opportunities to contribute to service

Qualifications

• High School Diploma or GED is required.
• Post high school vocational or business training is preferred.

Responsibilities

• Conducts patient interview to collect accurate financial, biographic and demographic information for patient visits.
• Explains financial requirements to the patient or responsible party and collects deposits or deductibles as required.
• Explains insurance coverages and requirements for precertification/preauthorization, as applicable.
• Schedules patient appointments for patients with other provider offices including correct processing of necessary referral forms, pre-authorization forms, test instructions, patient benefit verification and transfer of patient information.
• Performs various duties for effective check-in and check-out of patients; receives payment and issues receipts when requested.
• Reviews and completes pre-arrival, in-basket messages and other work queues as assigned.
• Reconciles daily cash and verifies account balances; performs other tasks related to end of day batch control.
• Researches billing questions and problems for patients with billing service.
• Assists with service recovery and supports process flow improvements.
• Must have the ability to travel and work at other medical practices as needed.

Skills

Communication

Interpersonal skills

Customer service

Computer skills

Education

High School Diploma or GED

Diploma Program Post High School Vocational or Business School (Preferred)

Job description

WellSpan Health in Chambersburg, PA seeks a full-time front desk specialist to support patient financial interactions and billing processes. You will verify information, collect deposits and deductibles, coordinate referrals and pre-authorizations, and manage check-in/out across practice sites.

Strong communication, basic medical office knowledge, and reliable cash handling are essential. This role offers a day shift, comprehensive benefits, and opportunities to contribute to service