Admissions Concierge - Patient Access (Onsite)

Brigham and Women's Hospital, Inc.; Boston (MA); On-site; USD 25,000 - 34,000; Part time

Job summary

Brigham and Women's Hospital, Inc. is seeking a Hospitality / Admitting Officer to welcome patients and families, coordinate admission flow, and ensure accurate data collection in EPIC. The role requires professionalism in stressful environments and careful handling of sensitive information.

Onsite, per diem position with rotating shifts, at 75 Francis Street, Boston, MA. Ideal candidates have 3–6 months office/healthcare experience, strong interpersonal skills, and familiarity with Microsoft

Qualifications

• Associate's degree preferred.
• Minimum 3–6 months experience in an office, community, or health care setting.
• Excellent interpersonal relationship skills to communicate with patients, families, physicians, and support personnel.
• Moderate typing skills and computer experience, Microsoft Office package.
• Good judgment, tact, sensitivity, and ability to work professionally in a stressful environment.
• Ability to maintain confidentiality regarding patients and their information.

Responsibilities

• Greet and welcome patients and families at admission and coordinate flow of guests.
• Obtain, update, and verify data; collect consents and demographic/financial information for billing and compliance.
• Create and document admission encounters in the EPIC system and ensure privacy and HIPAA compliance.
• Navigate patients to appropriate areas (procedural areas, Labor & Delivery, Inpatient Units) and assist with logistics.
• Refer unresolved financial issues to Inpatient Accounts and maintain patient valuables per policy.
• Adhere to hospital policies, including attendance, punctuality, and time-keeping; perform other duties as assigned.

Skills

Interpersonal skills

Typing skills

Microsoft Office

Professionalism under pressure

Confidentiality

Education

Associate's degree preferred

Tools

Microsoft Office

Job description

Brigham and Women's Hospital, Inc. is seeking a Hospitality / Admitting Officer to welcome patients and families, coordinate admission flow, and ensure accurate data collection in EPIC. The role requires professionalism in stressful environments and careful handling of sensitive information.

Onsite, per diem position with rotating shifts, at 75 Francis Street, Boston, MA. Ideal candidates have 3–6 months office/healthcare experience, strong interpersonal skills, and familiarity with Microsoft