Access & Care Coordination Specialist

LE0010 Stanford Health Care; Newark (CA); On-site; USD 45,000 - 51,000; Full time

Job summary

Stanford Health Care is seeking a healthcare coordination professional to obtain insurance authorizations, coordinate outpatient appointments, and assist patients with scheduling across multiple departments. You will support community physicians and ensure documentation aligns with clinic protocols.

The role requires strong communication, medical terminology knowledge, and accurate data entry. A high school diploma or GED and healthcare call center experience are preferred.

Qualifications

• Two (2) years of healthcare call center experience or related setting.
• High School Diploma or GED.
• Typing speed of 40 wpm.
• Proficient in Windows, Excel and Word.

Responsibilities

• Obtains insurance authorization and communicates status to patients.
• Coordinates outpatient appointments across departments.
• Assists patients with scheduling across multiple services.
• Assists community physicians with consultations.
• Provides care coordination to meet patient needs and follow clinic protocols.
• Educates patients on providing medical records for SHC appointments.
• Communicates with patients about insurance authorizations and required documentation.

Skills

Typing 40 wpm

Microsoft Excel

Microsoft Word

Communication skills

Medical terminology

English grammar

Active listening

Data entry

Cross-cultural competency

Time management

Education

High School Diploma or GED

Job description

Stanford Health Care is seeking a healthcare coordination professional to obtain insurance authorizations, coordinate outpatient appointments, and assist patients with scheduling across multiple departments. You will support community physicians and ensure documentation aligns with clinic protocols.

The role requires strong communication, medical terminology knowledge, and accurate data entry. A high school diploma or GED and healthcare call center experience are preferred.