Patient Services Specialist II - Front Desk & Scheduling

Stanford Health Care; Hamilton Township (NJ); On-site; USD 37,000 - 48,000; Full time

Job summary

Stanford Medicine Partners in the United States seeks a PSR II to join the care team. Under general supervision, you will greet patients, register them, verify insurance, schedule appointments and manage calls.

You will handle billing tasks, document in the EHR, balance cash drawer, and assist with referrals and master scheduling while maintaining HIPAA compliance and compassionate service.

Qualifications

• Strong verbal and written communication and listening skills.
• Ability to maintain composure during challenging interpersonal interactions.
• Proficient with basic math and data entry into practice management systems.

Responsibilities

• Greet patients and visitors in a courteous and professional manner.
• Register new patients and update existing records.
• Schedule new and follow-up appointments with accuracy and courtesy.
• Identify insurance plans and verify coverage and referrals.
• Process payments, deposits and signatures; scan IDs and insurance cards.
• Access and use the EHR to communicate with staff and physicians; manage work queues.

Skills

Verbal communication

Written communication

Interpersonal skills

Telephone communication

Basic math

EHR proficiency

Education

High school diploma

Medical Receptionist training

Tools

EPIC

Practice management system

Job description

Stanford Medicine Partners in the United States seeks a PSR II to join the care team. Under general supervision, you will greet patients, register them, verify insurance, schedule appointments and manage calls.

You will handle billing tasks, document in the EHR, balance cash drawer, and assist with referrals and master scheduling while maintaining HIPAA compliance and compassionate service.